FAQ’S | UR STAY SERVICED APARTMENTS

Leicester –

For Key Collection Please Call Our Check In Agent on 01162489244  or 07392374118 – 1 Hour Prior To Arrival.

Our reception area is located on the 4t floor apartment 12a in our Templar House building in Leicester.

Payment Is Taken On The Day Of arrival, unless you have booked a non-refundable rate.  

Under the Hotel Proprietors’ Act 1956, a hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel. This liability however:

• Extends only to the property of guests who have engaged sleeping accommodation at the hotel.
• Is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody.
• Does not cover motor cars or other vehicles of any kind or property lost in them, or horses or other live animals.

This notice does not constitute an admission either that the act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel in any particular case.

Washing up liquid

Multi purpose cleaning spray

Bin bags / J cloth

Hairdryer

Clothes rack

Iron and ironing board

Instruction manuals for all appliances

Media guide ( operating instructions for the TV and ROKU BOX )

Guide to Leicester

Useful contact numbers

Nearest supermarkets

Standard TV offers the full range of FREEVIEW channels 

We have also equipped all apartments with a ROKU media streaming device which give access to the following:-

NETFLIX- ( free movies, cartoons and TV shows on demand / Hollywood / Bollywood and Manga )

YOUTUBE- (Internet based Programs / clips / channels )

CRUNCHY ROLL – ( Manga cartoons )

Various  internet comedy channels

Various  cookery channels

A range of internet based TV channels

Various International TV channels including Arabic/French/German and Spanish  

On departure at the agreed time an agent will meet you at the property to collect keys and hand back deposit.

An agent will contact you the night before check out to confirm departure time.

We also offer a self check out service, if you prefer this option, please notify us and instructions of where to post keys will be provided.

Late check out can be arranged up to 5pm and subject to availability.

Charged at £35

For corporate guest this can be secured against a corporate guard or a official deposit waiver signed by head office.

NOTE: A SECUIRTY DEPSOIT FORM MUST BE SIGNED WHEN COLLECTING THE KEYS, WHICH OUTLINES ALL TERMS RELATING THE THE DEPOSIT AND LISTS ALL ITEMS IN APARTMENT AS WELL AS ANY PRE ARRIVAL DAMAGES.

You can by over the phone

Full payment is taken on the day of booking to secure the property; a full refund will be given if cancelled within the cancellation policy. 

A receipt will be emailed to you along with your booking confirmation, as well as a hard copy receipt which will be handed to you on the day of arrival.

For cash payments. On arrival  you will need 1 form of photo ID. Either a passport or driving licence.

NOTE: KEYS WILL ONLY BE HANDED OVER TO THE CARD HOLDER. UNLESS STATED OTHERWISE ATTHE TIME OF BOOKING. ANY NAMED GUEST OTHER THAN THE CARD HOLDER MUST PRESENT PHOTO ID BEFORE THE KEYS WILL BE HANDED OVER TO THEM.

Guests with confirmed or suspected COVID-19 should return home quickly and directly if they reasonably can, but this may not always be possible. In this event the following will apply. 

Advice in England has now been amended to period of isolation of 5 days. Guest are advised to remain in their apartment except in a few specific circumstances, including urgent medical assistance or accessing critical services and Limit outside visitors to room to medical personnel only. Requests for service or assistance should be made remotely by telephone or text (not face to face) to 07392374118 . Cleaning/housekeeping to be suspended until the isolation period is over, linen and towels can be given and left outside the apartment door. Food/grocery deliveries can be sent to our back office – apartment 12a Templar House, so that a member of staff can then bring it to the apartment. If the fire alarm sounds, normal evacuation procedures should be followed. A staff member will arrange for the guest to be supported and isolated from other guests at the assembly point.

The guest should contact management prior to checking out/departure to provide update. Self check out details will be given.  

Early check out can be arranged from 12 noon onwards  and  is subject to availability.

Charged at £35