FAQ’S | UR STAY SERVICED APARTMENTS
Have a question or query?
We have listed the most common questions and answers below. However if you have a specific question please call us on 01162489244
Or email firstname.lastname@example.org
What time Is Check In and How Do I Collect Keys?
Who Do I ring For Key Collection?
For Key Collection Please Call Our Check In Agent on 07964213848 – 1 Hour Prior To Arrival.
For Key Collection Please Call Our Check In Agent on 07392374118 – 1 Hour Prior To Arrival.
Is There A reception?
When Is Payment Taken?
Do I Need To Bring My Own Towel And Toiletries?
Do You Provide a Welcome Pack?
What Else Is Provided n The Apartment?
Washing up liquid
Multi purpose cleaning spray
Bin bags / J cloth
Iron and ironing board
Is There a Information Pack In The Apartment?
Instruction manuals for all appliances
Media guide ( operating instructions for the TV and ROKU BOX )
Guide to Leicester
Useful contact numbers
What TV channels Do You Offer?
We have also equipped all apartments with a ROKU media streaming device which give access to the following:-
NETFLIX- ( free movies, cartoons and TV shows on demand / Hollywood / Bollywood and Manga )
YOUTUBE- (Internet based Programs / clips / channels )
CRUNCHY ROLL – ( Manga cartoons )
Various internet comedy channels
Various cookery channels
A range of internet based TV channels
Various International TV channels including Arabic/French/German and Spanish
Is WiFi Provided?
How Do I Check Out?
An agent will contact you the night before check out to confirm departure time.
What If I Want A Late Check Out?
Charged at £25
Can I Extend My Stay?
How Often Will The Apartment Be Cleaned?
Do You Provide Dishwasher tabs and Washing Machine Tabs?
Do I have To Pay A Security Deposit?
For corporate guest this can be secured against a corporate guard or a official deposit waiver signed by head office.
NOTE: A SECUIRTY DEPSOIT FORM MUST BE SIGNED WHEN COLLECTING THE KEYS, WHICH OUTLINES ALL TERMS RELATING THE THE DEPOSIT AND LISTS ALL ITEMS IN APARTMENT AS WELL AS ANY PRE ARRIVAL DAMAGES.
How Do I Book / Make Payment?
You can pay by BACS, for which we will email you an invoice.
You can by over the phone
Full payment is taken on the day of booking to secure the property; a full refund will be given if cancelled within the cancellation policy.
A receipt will be emailed to you along with your booking confirmation, as well as a hard copy receipt which will be handed to you on the day of arrival.
What ID Do I Need To Bring With Me When Checking In?
For cash payments. On arrival you will need 1 form of photo ID. Either a passport or driving licence.
NOTE: KEYS WILL ONLY BE HANDED OVER TO THE CARD HOLDER. UNLESS STATED OTHERWISE ATTHE TIME OF BOOKING. ANY NAMED GUEST OTHER THAN THE CARD HOLDER MUST PRESENT PHOTO ID BEFORE THE KEYS WILL BE HANDED OVER TO THEM.
WhaWhat If Someone Else Is Paying For My Stay and Will Not Be Present At The Time Of Checkin?
What If I Want An Early Check In?
Charged at £35